1. Our Commitment to You:

Our dedicated team operates round the clock to ensure you always have access to timely and effective support. Whether resolving technical issues, navigating our platform, or providing feedback, our priority is to address your concerns promptly and professionally.

2. Ways to Reach Us:

- Email Support: Contact us at [email protected] for queries, technical assistance, or general inquiries. Expect responses within 24 hours.

3. Types of Assistance:

Technical Support

We handle a variety of technical issues, from login problems to challenges with subscribed services. We aim to find swift and effective solutions to ensure minimal disruption.

Platform Navigation

If navigating the platform feels challenging, our support team provides step-by-step guidance for a seamless experience.

Feedback and Suggestions

We value your input. Share your thoughts to help us improve our services and ensure they meet your needs.

4. User Responsibilities:

For effective assistance, we request that users:

- Provide accurate and detailed information about their issue.
- Remain available for follow-ups, if necessary.
- Treat our support staff with courtesy and respect.

5. Data Security During Support:

Your privacy is paramount. All information shared during support interactions is handled in compliance with our data privacy policy. Sensitive details will only be used to resolve your issue and will not be shared with unauthorized parties.

6. Continuous Improvement:

We are committed to enhancing our support services through:

- Regular training for our support staff to stay updated on the latest tools.
- Monitoring response times and user satisfaction to identify areas for improvement.
- Expanding our support infrastructure to meet growing user needs.

7. Contact Us:

For any questions or immediate assistance, reach us via our:

Help center: Visit our help center.

Phone: +2348130917898

Address: 14 Abiodun rd, Ojodu Berger Lagos, Nigeria.

8. Updates to This Policy:

This policy may be updated periodically to reflect service improvements. Changes will be communicated via our platform or email. Continued use of our services constitutes acceptance of the revised terms.

At ClusterSub, we are here to ensure your journey with us is smooth, secure, and supported every step of the way.