1. Who We Are:

Clustersubhub is a subscription-sharing platform designed to provide you with affordable access to your favourite subscription services by allowing you to share costs within a trusted community.

2. Information We Collect:

At Clustersubhub, we gather two types of information to enhance your experience:

- Personal Information: This category includes data that can directly identify you, such as your name, email address, phone number, and any other details you provide when signing up or interacting with our platform.
- Non-Personal Information: In addition to personal information, we may collect data that does not directly identify you. This may include your IP address, log data, browser type, device specifications, and browsing patterns on our platform etc.
- Cookies and Tracking Technologies: We utilize cookies and similar technologies to improve user experience, monitor site usage, and deliver tailored content. You have the option to adjust your cookie preferences through your browser settings.

3. How We Collect Information :

We collect your information when you voluntarily share or provide us with information or permit us to obtain it, or when you use Clustersubhub websites, apps, services, technologies, APIs, widgets, or any features we offer (referred to as “Clustersubhub” or the “Services”). Here are some of the ways we collect your information;

- Account Information: When you sign up for our Services, we collect information such as your name, email address, birthday, gender, country of residence, interests, and preferred language.
- Content Information: We collect information when you upload photos, or any other content, interact with our content or send messages and interact with other users.
- Location Information: We can also collect information on your location when you share your location using your device settings.
- Contact Information: If you previously chose to sync your contacts with your account, we will continue to process certain information about your contacts who are Clustersubhub users and help you find one another on our Services.
- Customer Support Information: If you contact us for customer support or otherwise communicate with us, we collect the content of these communications.
- Device Information: When you use our services, we gather information about the device you use to access our Services. This includes details such as the type of device, operating system, network service provider, device settings, and unique device identifiers.
- Log Data Information: Our servers automatically record information ("log data") when you use our Services. This information is sent by your browser whenever you visit our website. Log data may include your Internet Protocol (IP) address, browser type and settings, as well as the date and time of your access to the Services.
- Cookies and Similar Technologies Information: We may utilize "cookies" or similar technologies to collect log data and store your preferences or other settings. This allows us to remember your preferences so that you don't have to set them every time you visit Clustersubhub.
- User Choices Information: We may monitor the choices you’ve made in your settings, including privacy settings and notification preferences. Additionally, we may track your activity, such as the specific Pins you interact with, the search terms you use, and your preferences, to make inferences and enhance your experience.

4. How We Use Your Information:

We are deeply committed to ensuring that our community provides a secure environment for accessing affordable subscriptions and sharing subscriptions from a variety of service-providing platforms. The information we collect serves a multitude of important purposes, including but not limited to:

- Identifying and authenticating your identity when you use our Services.
- Continuously delivering and enhancing our services, facilitating seamless communication, promptly responding to inquiries, and providing regular updates to keep you informed.
- Conducting in-depth studies of user behaviour, carrying out satisfaction surveys, and conducting thorough market research to continually enhance and expand our offerings.
- Tailoring a more personalized user experience by delivering content and offers that align with your specific interests and preferences.
- Sending you individually tailored offers, promotions, newsletters, or other marketing materials based on your unique preferences and historical interactions with our platform.
- With your explicit consent, identify your precise location to customize your experience with our Services in accordance with your geographical location.
- Verifying user identities, processing payments securely, monitoring your activity and messages on our Services to detect spam or any activity that may pose a risk to our community or the public, and ensuring the overall security of our platform.
- Analysing users' log data and device information to identify and investigate any suspicious behaviour or violations of our policies or Terms, thereby upholding the integrity of our community.
- Accessing user information in relation to a legal claim, litigation, or regulatory proceeding in compliance with legal requirements.
- Complying with all legal obligations and regulatory requirements, such as identity verification to adhere to Anti-Money Laundering (AML) laws or for tax reporting purposes.
- Facilitating seamless login and data-sharing functionalities through integrated third-party services. We may share specific data with external platforms that provide streaming, subscription-based entertainment, or media services, thereby enabling users to access a wide range of content, including music, movies, TV shows, and other digital media.
- Responsively addressing any questions, comments or concerns, and providing tailored customer support to ensure a high-quality user experience for all members of our community.

5. Data Transfer:

We may sell, transfer, or share your data with third parties, both within and outside Nigeria. If there is a merger, acquisition, or sale of assets, your personal information may be included in the transferred assets. Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some offering more protection than others but regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks related to the transfer of data and will collaborate with the appropriate regulatory authorities, to address any complaints you might have regarding the transfer of your data that we cannot resolve with you directly.

6. Information Retention:

We will only keep your information for as long as we need it to provide Clustersubhub to you and to fulfil the purposes described in this policy. The duration for which we retain the data we collect may vary depending on the type of data, how we use it, and your configuration settings. Once we no longer need your information and there are no legal or regulatory requirements for us to keep it, we will either delete it from our systems or anonymize it so that it can no longer be used to identify you.

7. Data Security and Confidentiality:

We have implemented industry-standard security measures to safeguard your data from unauthorized access, disclosure, loss, or misuse. While we take every precaution to protect your data, it's important to note that no method of data transmission over the internet or storage can be guaranteed to be entirely secure. Therefore, we cannot assure absolute protection of your data.

8. Your Rights As A User:

As a user of Clustersub, you have the following rights regarding your personal data;

- Access: You have the right to request a copy of the personal data we hold about you. Upon request, we will provide details on how your data is processed and stored.
- Correction: If you believe that any of your personal data is inaccurate or incomplete, you have the right to request corrections.
- Deletion: You have the right to request the deletion of your personal data. However, this right is subject to legal or contractual constraints.
- Objection: You may object to the processing of your personal data for direct marketing or other purposes.
- Restriction: You can request the restriction of data processing while we address any requests or objections you may have.
- Withdrawal of Consent: You have the right to withdraw your consent to data processing at any time. Please note that this will not affect the legality of data processed prior to withdrawal.
- Lodging Complaints: If you believe that your data rights are being violated, you have the right to lodge complaints with regulatory authorities.
- Data Portability: You can request the transfer of your data to another service provider, where technically feasible.
- To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links:

Our platform may include links to websites owned by third parties. These third-party websites may have their own privacy policies and terms of use, which may differ from ours. We want to emphasize that we are not responsible for the privacy practices or content of these third-party sites. Before providing any personal information to these websites, we encourage you to carefully review their privacy policies and terms of use to understand how they handle your personal information. It's important to make informed decisions about sharing your personal information with third-party websites.

10. Children’s Privacy:

Our services are designed to cater to users of all age groups. Users under the age of 13 are required to obtain parental consent to access and use our services. To ensure compliance, we gather information such as the user’s date of birth and government-issued identification during the sign-up process and implement appropriate measures to verify both age and consent. If we inadvertently collect information from a minor without obtaining parental consent, we will take immediate action to delete the information from our records. Our commitment to protecting the privacy and data of minors is of utmost importance, and we take all necessary steps to ensure that our services are used safely and responsibly.

9. Changes To This Policy:

We reserve the right to make changes to this Privacy Policy at any time. If any modifications are made, they will be communicated on this page, and the effective date of the updated policy will be provided. Your continued use of our website or application after these changes are posted will indicate your acceptance of the revised terms.

9. Contact Us:

If you have any questions, concerns, or inquiries regarding this Data Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. You can reach out to us at any time using the following contact information:

Email: [email protected]