Yes. ClusterSub only offers subscription plans that allow for multiple users, as permitted by the service provider's terms and conditions (like Apple Music Family, YouTube Premium, etc.). We ensure that all shared plans on our platform comply with the official usage rules of each provider.

Tip: Always check the subscription provider's terms before joining or sharing a plan

Our service fees are flexible. Your final cost depends on factors like your compliance with our community guidelines and your performance rating. The better your rating, the more rewards and discounts you can unlock.

Tip: Stick to the rules, maintain a high rating, and enjoy lower costs over time.

We don't offer direct messaging. However, once you join a shared subscription plan, you'll get a private invite link to a group chat (e.g., WhatsApp) managed by the subscription admin. Your privacy is protected as we don't share personal contact details. We strongly encourage responsible and respectful communication when interacting with others.

Yes, we are committed to ensuring a smooth experience. As long as you follow the service's usage policies and join a verified group on ClusterSub, the subscription will work as expected. Our customer support team is also here to help if anything goes wrong.

Once payment is confirmed, you'll have access to join a shared subscription group by the admin/subscription owner. They'll provide the necessary access credentials or invite. For example, if it's Apple Music, you'll be added to a Family Sharing group through your Apple ID email.

Currently, ClusterSub is optimized for users based in Nigeria. Some subscriptions may require you to match the account owner's region, which may cause issues if you're accessing it from abroad.

This depends on the rules of the service provider. For example, YouTube only allows users to switch families once every 12 months. Always check the specific platform's family plan policies before subscribing via ClusterSub.

Possibly. Some services (like Apple Music) require your account region to match the region of the subscription owner. We advise confirming this before joining a shared subscription. If unsure, you can contact us or check the service's official help page.

When you sell/share a subscription on ClusterSub, your earnings are held in escrow in your wallet. Payments are typically released 6 days before the subscription's end date for each sale (i.e 6 days to the eve of buyer's X joining date) ensuring the process is safe and dispute-free for everyone.

Please double-check all your details before checkout. Access to some services (like Apple or Spotify) depends on accurate email input. Mistakes may delay or block access to your subscription. If you made an error, reach out to support immediately so we can help resolve it.

If a subscription becomes inactive or is removed before the agreed period ends, please report the issue immediately. We'll investigate and either reconnect you or offer a refund/credit where applicable, in line with our protection policy. ClusterSub protects buyers from early termination or fraud through a built-in escrow and complaint system.

Once a subscription is confirmed and activated, it cannot be canceled midway. Please make sure you're comfortable with the plan and terms before you join a subscription. Refunds are only issued in cases of verified non-delivery or malfunction

We use a 5-star rating system to help maintain trust and transparency. Buyers rate sellers based on ease of access, communication, and subscription reliability. Sellers who maintain a high rating earn more visibility and rewards.

To start selling or sharing your extra subscription slots, sign up on Clustersub, complete your profile, and list your available active subscription plan. You'll need to verify your identity and comply with our seller terms to ensure user safety.

Violations of our rules — such as account misuse, non-payment, or providing false info — can lead to account suspension, withholding of funds, or permanent bans. Our goal is to maintain a safe, fair environment for all.

Yes, but make sure each email is valid and matches the platform subscription you're joining (e.g., your Apple ID email for Apple Music). Using the wrong email may result in failed access, and we won't be able to process refunds in such cases.

We take privacy seriously. Your email, phone number, and payment info are never shared with other users. All transactions are encrypted, and we comply with data protection laws in Nigeria.

Yes, our support team is available from 9am-5pm every day including weekends and holidays (10am-2pm) via email or live chat. You can also reach us through your dashboard if you have issues with a subscription. We strongly encourage responsible and respectful communication when interacting with others.

No, each user is allowed only one verified account. Creating multiple accounts can lead to restriction or permanent bans. This helps us keep the platform safe and fair for everyone.

We accept only card payment methods. All payments are processed securely through our integrated payment gateway.

Currently, ClusterSub is optimized for users based in Nigeria. Some subscriptions may require you to match the account owner's region, which may cause issues if you're accessing it from abroad.

No, each user is allowed only one verified account. A single account allows you to share or join a subscription. Creating multiple accounts can lead to restriction or permanent bans. This helps us keep the platform safe and fair for everyone.

Yes, but make sure each email is valid and matches the subscription platform you're joining (e.g., your Apple ID email for Apple Music). Using the wrong email may result in failed access, and we won't be able to process refunds in such cases.

Please double-check all your details before checkout. Access to some services (like Apple or Spotify) depends on accurate email input. Mistakes may delay or block access to your subscription. If you made an error, reach out to support immediately so we can help resolve it.

Yes, you can share and join a subscription via Clustersub. ClusterSub only offers subscription plans that allow for multiple users, as permitted by the service provider's terms and conditions (like Apple Music Family, YouTube Premium, etc.). We ensure that all shared plans on our platform comply with the official usage rules of each provider.

Tip: Always check the subscription provider's terms before joining or sharing a plan.

To Share a subscription, you must have an active subscription package running (e.g Netflix family, Apple Family, Youtube etc) before you can make it available on the marketplace (public) or share with a closed circle (private). Sharing a faux/dummy/inactive subscription will be considered violating the Terms of the site and penalized.

Yes, we are committed to ensuring a smooth experience. As long as you follow the service's usage policies and join a verified group on ClusterSub, the subscription will work as expected. Our customer support team is also here to help if anything goes wrong.

Once payment is confirmed, you'll have access to join a subscription group by the admin/subscription owner. They'll provide the necessary access credentials or invite. For example, if it's Apple Music, you'll be added to a Family Sharing group through your Apple ID email.

This depends on the rules of the service provider. For example, YouTube only allows users to switch families once every 12 months. Always check the specific platform's family plan policies before subscribing via ClusterSub.

Possibly. Some services (like Apple Music) require your account region to match the region of the subscription owner. We advise confirming this before checkout. If unsure, you can contact us or check the service's official help page.

If a subscription becomes inactive or is removed before the agreed period ends, please report the issue immediately. We'll investigate and either reconnect you or offer a refund/credit where applicable, in line with our protection policy. ClusterSub protects buyers from early termination or fraud through a built-in escrow and complaint system.

Once a subscription is confirmed and activated, it cannot be canceled midway. Please make sure you're comfortable with the plan and terms before joining a subscription. Refunds are only issued in cases of verified non-delivery or malfunction.

We don't offer direct messaging. However, once you join a subscription group, you'll get a private invite link to a group chat (e.g., WhatsApp or Telegram) managed by the subscription admin. Your privacy is protected as we don't share personal contact details. We strongly encourage responsible and respectful communication when interacting with others.

Our service fees are flexible. Your final cost depends on factors like your compliance with our community guidelines and your performance rating. The better your rating, the more rewards and discounts you can unlock.

Tip: Stick to the rules, maintain a high rating, and enjoy lower costs over time.

We accept only card payment methods. All payments are processed securely through our integrated payment gateway.

When you sell/share a subscription on ClusterSub, your earnings are held in escrow in your wallet. Payments are typically released 6 days before the subscription's end date for each sale (i.e 6 days to the eve of buyer's X joining date) ensuring the process is safe and dispute-free for everyone.

We use a 5-star rating system to help maintain trust and transparency. Buyers rate sellers based on ease of access, communication, and subscription reliability. Sellers who maintain a high rating earn more visibility and rewards.

To start selling or sharing your extra subscription slots, sign up on Clustersub, complete your profile, and list your available active subscription plan. You'll need to verify your identity and comply with our seller terms to ensure user safety.

Violations of our rules such as account misuse, non-payment, or providing false info e.t.c, can lead to account suspension, withholding of funds, or permanent bans. Our goal is to maintain a safe, fair environment for all.

We take privacy seriously. Your email, phone number, and payment info are never shared with other users. All transactions are encrypted, and we comply with data protection laws in Nigeria.

Yes, our support team is available from 9am-5pm every day including weekends and holidays (10am-2pm) via email or live chat. You can also reach us through your dashboard if you have issues with a subscription. We strongly encourage responsible and respectful communication when interacting with others.